Monthly support plans for your Shopify store
Three plans that stack: each one includes everything in the one before, then adds what brings in new customers. Pick the one that fits where your store is today.
How the three plans fit together
An online store doesn't stop on launch day. Products change, seasons change, a technical question always comes up sooner or later, and customers need to keep finding you. The monthly plans take over after go-live, so you can spend your time on your products and customers instead of on settings.
The three plans are built like floors of a building. Maintenance keeps the store in good shape: support, adjustments and performance tracking every month. Growth includes all of Maintenance and works on what brings in new customers without paying for every visit: Google search, your newsletter and Google Shopping. Acceleration includes all of Growth and adds your local and social media presence.
If we build your store, Maintenance is included for your first months of selling: one month with Store setup, three months with the Ready to sell and Full launch projects. After that, you decide whether to continue, and with which plan. The exact amount for each plan is set in a custom quote, based on your store.
Maintenance plan
Starting at $350 per month
The peace-of-mind foundation: your store keeps running smoothly, and when a question comes up, you write to someone who already knows it.
Who it's for
Your store is live and working. What you want now is to keep it in good shape without thinking about it every day, and to have someone to ask when a technical question comes up.
- arrow_rightYou just launched your store and want support after go-live
- arrow_rightYou'd rather spend your time on your products and customers than on settings
- arrow_rightYou want to know, month after month, what's working and what could be better
What's included
Support when you need it
A technical question, a setting to change, a page to tweak: you have one person to write to, who already knows your store. No need to explain everything from scratch each time.
Regular adjustments
An online store is never quite finished. Products change, seasons change, and some details only show up once the first customers come through. Adjustments are part of the plan.
Monthly performance tracking
Visits, sales, the pages that hold attention and the ones that lose it: we look at the numbers for you and put them in plain words.
Concrete recommendations
Every month you get recommendations on what's most worth improving. Then you decide what you want to do, at your own pace.
Growth plan
RecommendedStarting at $1,150 per month
Everything in Maintenance, plus SEO for your product listings, a newsletter and Google Shopping: the three levers that bring in new customers without paying for every visit.
Who it's for
Your store runs well, but new customers are hard to come by. The Growth plan works on what brings people to you: being found on Google, staying in touch with your customers, and showing your products properly in Google Shopping.
- arrow_rightYou get few visits from Google
- arrow_rightYou have customers, but you never write to them between purchases
- arrow_rightYour products should show up in Google Shopping, or they show up with errors
What it adds to Maintenance
SEO for your product listings
Titles, descriptions, tags (the information Google reads but your customers don't see) and your store's content are optimized for the searches your customers actually make.
A newsletter, two sends per month
A customer who has already bought from you is the easiest one to bring back. Two newsletters a month keep that connection alive and give them a reason to come back.
Google Merchant Center feed tracking
Google Merchant Center is the service that sends your products to Google Shopping and Google's results. One rejected product or feed error, and it disappears from the results. The feed is monitored so your products stay visible.
Acceleration plan
Starting at $1,450 per month
Everything in Growth, plus your Google Business Profile and performance tracking on Meta and TikTok, so you're visible where your customers spend their time.
Who it's for
Your customers also look for you on Google Maps, Facebook, Instagram and TikTok. The Acceleration plan adds an active presence on those channels to everything in Growth.
- arrow_rightYou have a physical location and want to be found by people nearby
- arrow_rightYou're on social media, but you're not sure what actually works
- arrow_rightYou want your store, Google and your social channels under one support plan
What it adds to Growth
Your Google Business Profile
It's the listing that shows up in Google Maps and beside the search results when someone looks up your business. It's managed and kept up to date, so people near you find you, with the right information.
Meta performance tracking
Facebook and Instagram give you lots of numbers and few answers. Your results are tracked to see which posts actually reach your customers.
TikTok performance tracking
Same idea on TikTok: see what works and what doesn't, so your effort goes where it counts.
Compare the plans
Each plan includes everything in the one before it. The table shows what each step up adds.
| What's included | Maintenance plan | Growth plan | Acceleration plan |
|---|---|---|---|
| Starting price, per month | $350 | $1,150 | $1,450 |
| Regular support and adjustments to your store | Included | Included | Included |
| Monthly performance tracking and recommendations | Included | Included | Included |
| SEO for your product listings, tags and content | Not included | Included | Included |
| Newsletter, two sends per month | Not included | Included | Included |
| Google Merchant Center feed tracking | Not included | Included | Included |
| Google Business Profile management | Not included | Not included | Included |
| Meta performance tracking (Facebook and Instagram) | Not included | Not included | Included |
| TikTok performance tracking | Not included | Not included | Included |
| Advertising add-ons | Optional | Optional | Optional |
Advertising add-ons (Google Ads, Meta and TikTok, or both) can be added to any plan. Ad budgets stay with you and are billed directly by the platforms.
Which plan should you choose?
Your store just launched
Start with Maintenance: the store stays in good shape, you have someone to write to, and every month you know what's working and what could be better.
arrow_upwardYour store runs, but new customers are hard to come by
Growth is the plan we recommend: it works on your visibility in Google, keeps in touch with your customers through the newsletter and monitors your products in Google Shopping.
arrow_upwardCustomers visit you in person, or you're active on social media
Acceleration adds your Google Business Profile, most useful if you have a location where customers can visit, and tracking of what actually works on Facebook, Instagram and TikTok.
arrow_upwardFrequently asked questions
How much do the monthly plans cost?add
Maintenance starts at $350 per month, Growth at $1,150 per month and Acceleration at $1,450 per month. The exact amount is set in a custom quote, based on your store, catalog and channels. With Maintenance, additional hours are billed at $150 per hour.
Is the Maintenance plan included when you build my store?add
Yes. One month of Maintenance comes with Store setup, and three months with the Ready to sell and Full launch projects. After that, you decide whether to continue, and with which plan.
Why is Growth the recommended plan?add
Because a well-maintained store isn't enough to sell: people also have to find it. Growth brings together the three levers that attract new customers without paying for every visit: Google search, your newsletter and Google Shopping.
Do I need a physical store for the Acceleration plan?add
A Google Business Profile is most useful if you have a location where customers can visit. If your business is online only, let's talk: the Growth plan may be a better fit.
Is advertising included?add
No. Advertising add-ons (Google Ads, Meta and TikTok, or both) can be added to any of the three plans. Either way, ad budgets stay with you and are billed directly by the platforms.