Terms of Use

These Terms of Use ("Terms") govern access to and use of the Impact Online platform, as well as all e-commerce support services provided by Impact Online ("we", "us", or "the Company") to subscribing merchants and businesses ("the Client").

The Company is a specialized e-commerce support agency focused on creating and managing online stores for independent retailers in Quebec and Canada.

Impact Online offers, among others, the following services:

• Online store creation and deployment (Shopify, PrestaShop, WooCommerce or other CMS)
• Product catalogue import and management (descriptions, images, pricing)
• AI-powered product page enrichment
• Search engine optimization (organic SEO)
• Coaching, training, and ongoing support
• Online store hosting and maintenance

Specific details of services, deliverables, and timelines are outlined in the quote or service agreement signed between the parties.

To access the Impact Online platform, the Client must create an account by providing accurate and up-to-date information. The Client is responsible for maintaining the confidentiality of their login credentials.

The Client agrees not to share their access with unauthorized third parties and to notify Impact Online immediately in the event of a compromised account.

The Company reserves the right to suspend or terminate a Client's access in the event of abusive use or use contrary to these Terms.

Access to Impact Online services is conditional upon payment of the agreed fees under the selected plan. Unless otherwise stated in the contract:

• Subscription fees are billed monthly or annually, depending on the chosen plan
• Any month started is owed in full
• Rates may be revised with 30 days' notice
• In the event of non-payment, the Company reserves the right to suspend access to the service

Setup fees and one-time projects are invoiced separately, according to the terms of the accepted quote.

The Client agrees to:

• Timely provide the information, content, and access necessary to deliver the services (product catalogue, images, store credentials, etc.)
• Ensure that shared products, brands, and content respect third-party rights and applicable legislation
• Not use the platform to distribute unlawful, misleading, or harmful content
• Inform Impact Online of any changes that may affect the delivery of services
• Designate a primary contact responsible for approving deliverables

Platform and tools: All tools, algorithms, interfaces, and software developed by Impact Online remain the exclusive property of the Company. The Client receives a non-exclusive, non-transferable licence to use them for the duration of their subscription.

Client content: The Client retains ownership of their data, product catalogue, and content. They grant Impact Online a limited licence to use them strictly within the scope of service delivery.

Deliverables: Deliverables created specifically for the Client (website, product pages, texts) become the Client's property once the corresponding invoice is paid in full.

Each party agrees to treat as confidential all non-public information received from the other party in connection with the services, and not to disclose it to third parties without prior written consent.

The processing of personal information is governed by our Privacy Policy, in compliance with Quebec's Law 25.

Impact Online is committed to providing its services with diligence and competence. However, the Company cannot guarantee specific commercial outcomes (revenue, rankings, conversion rates) that depend on external factors beyond its control.

In no event shall Impact Online's total liability exceed the amount paid by the Client in the three (3) months preceding the event giving rise to the claim.

The Company shall not be liable for indirect, consequential damages, lost profits, or data loss resulting from the use of or inability to use the services.

These Terms take effect upon account activation and remain in force as long as the Client uses Impact Online's services.

Upon termination, the Client has 15 days to export their data. After this period, data may be deleted in accordance with our retention policy.

Impact Online reserves the right to modify these Terms at any time. Changes take effect 30 days after notification to the Client by email or via an in-platform notice.

By continuing to use the services after this period, the Client accepts the updated Terms. In case of disagreement, the Client may terminate their subscription in accordance with section 9.

These Terms are governed by the laws of the province of Quebec and applicable federal laws of Canada.

In the event of a dispute, the parties agree to attempt to resolve it amicably within 30 days. Failing that, the dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Quebec.